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ServiceNow Enterprise Architect

Open, USA
ServiceNow Enterprise Architect
Location: Washington, DC or Remote
TechnoLava is looking for an Enterprise Architect to join one of our clients’ growing Federal ServiceNow Delivery Team. This position will be responsible for leveraging IT Service Management and other IT Practices to optimize, transform, and ensure efficient and effective implementation of the ServiceNow platform and applications in support of multiple clients.
Responsibilities and Duties
  • Assist in gathering and/or reviewing clients process requirements and assisting on how they map to ServiceNow, driving platform expansion and adoption
  • Scope solution requirements and configure solutions around the ServiceNow platform to meet customer needs and project deliverables
  • Consider dependencies, relationships, and integration points to ensure proper solution development and integration with other systems when applicable
  • Leverage knowledge and experience to deliver end-to-end automated solutions which includes technical implementation of IT Infrastructure Library (ITIL) processes, workflow customization, ticketing, process automation, report development, dashboard creation, and system configurations
  • Organize and prioritize development efforts, interfacing with vendors and management developers and system administrators
  • Perform design work sessions and produce deliverables, including mock-ups, flow diagrams, etc.
  • Manage Agile software development practices for customizations to the platform and applications
  • Assist customers with proof-of-concept activities
  • Assist customers with understanding ITSM/ITIL, ServiceNow, and Agile approaches
  • Identify new opportunities to provide additional value to clients and improve business performance
  • Provide input on statements of work to help ensure appropriate level of effort
  • Participate in growing and enhancing internal process for successful client delivery
Required Skills
  • Deep functional and technical knowledge of ServiceNow
  • Deep Knowledge of JavaScript and Jelly or similar scripting language
  • 5+ years of experience in SaaS software configuration and/or development
  • Functional knowledge and implementation experience of IT Service Management (ITSM) frameworks and demonstrated project management skills and experience working directly with customers and clients
  • Experience building and coding Configuration Management Databases (CMDB)
  • Working knowledge of LDAP, AD, SSO, Email Infrastructure, Web Services
  • Working knowledge of relational databases
  • Working knowledge of systems and network performance and availability monitoring and analysis as well as configuration management
  • Understanding of IT service desk and service management along with good understanding of the ITIL framework including Incident Management, Problem Management, Change Management, Release Management, and/or Service Desk.
  • Strong oral and written communication skills, with the ability to confidently present ideas and processes to stakeholders with varying levels of technological experience
  • Experience managing technical teams in complex, dynamic environments; collaborating with and managing teams across multiple projects
  • Experience dealing with technical end-users in a support role
  • Experience and desire to work in a management consulting environment that requires regular travel
Desired Skills
  • ServiceNow Certified System Implementation Specialist Certification
  • ITIL V3 Certification(s)
  • Experience in other ITSM systems, such as BMC Remedy, CA Service Desk, or HP Service Manager (Peregrine)
  • Washington, DC preferred but open to other locations for the right candidate
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