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ServiceNow Administrator

Indianapolis, IN
ServiceNow Administrator
Indianapolis, IN 

TechnoLava is in search for a ServiceNow Administrator for one of our clients in the Indianapolis, IN area.

Job Description:

The ServiceNow Administrator will be responsible for system/business requirements, configuration, and applications maintenance. Additionally, he/she will gather and document user, process, functional and technical requirements, and develop workflow customizations to support the IT digital transformation. The ideal candidate will have a good understanding of functionality, and how all ITIL processes will be implemented into the Information Technology Services Management (ITSM) framework.

  • Utilize best practices to implement client-requested changes within a domain-separated environment.
  • Provide general support, administration and maintenance of ServiceNow platform and associated applications. 
  • Coordinate ServiceNow application, releases and platform upgrades, as necessary. 
  • Create and configure ServiceNow business roles, notifications, UI policies, UI Actions and ACLs including advanced scripting of each. 
  • Familiar with MID servers, web services, email and other relevant technology to integrate tools with the ServiceNow platform.
  • Familiar with LDAP/SSO integrations for customer sign-on and automated user profile feeds.
  • Work closely with ServiceNow functional team, to configure and improve core and custom applications.
  • Understanding of ITIL/ITSM processes

Required Skills/Experience: 
  • Degree in an IT related discipline or equivalent technical and business experience.
  • At least 2 years’ experience as a ServiceNow developer  
  • Experience successfully delivering in an Agile/Scrum environment.
  • Experience working in a ServiceNow domain separated environment  
  • Experience working with ServiceNow self-service portal and service catalog  
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