TechnoLava is in search of a Technical Project Manager for one of our clients. Ideally, we are looking for a candidate in the Indianapolis, IN area but remote is acceptable with some light travel required.
Provides day-to-day support for managing all requests for new onboarding clients, new work efforts, releases, maintenance and patching, etc.
Prioritizes requests base on business demand, client deadlines and skill level of resources available.
Provides escalation based on resource shortage or new requests with high priority that cannot be met
Enforces the use of the SDLC tool within ServiceNow for tracking and managing all requests
Tracking Change requests for various platforms and building that into the schedule with new client and new feature requests
Coordinates with other technical teams on release schedule and cross platform needs
Manages all development requests for the development, test and production platforms
Provides weekly reporting on all requests in development queue along with when they will be delivered
Provides and manages SOW estimates and meets expected timelines requested by clients or escalates
Provides estimates and recommendations for client change requests
Provides backlog tracking and prioritization on a weekly status for review
Provides recommendations for process change and better optimization of resources
Manage and brings to resolution requests that impact the service management and associate integrations to that platform
Provides detailed written outline of the impacted situation, resolution and timelines
Make recommendations for new tools when tech turns are needed\required
Understanding and usage of ServiceNow platform functionality for incident, change, problem and SDLC Management
Utilizes the Microsoft suite for managing various workload components (Outlook, Excel, Word, project planner)
Technical development understanding of Service Management applications (ServiceNow and Remedy) and integrations such as:
Multi-service provider environments
Integrations for SSO, SCCM, AD, API’s, LDAP, etc.
Support and operations steady operations support for all new requests
B2B (business-2-business) integrations for incident, request and change
New Platform builds:
Integration tools and strategy
Back-up, redundancy and Disaster Recovery
Operations Support needs and planning
Steady State support planning
Ability to construct a plan for implementation and manage to that plan