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ServiceNow Business Analyst

Washington, DC
ServiceNow Business Analyst
 Washington DC

TechnoLava is in search for a ServiceNow Business Analyst for one our clients in the Washington DC. 

  • Support creation of user stories and ensure that they meet the criteria required to deliver a successful product
  • Overall responsibility for analyzing and documenting business, processes, and systems.
  • Work with Architect and Developer in conducting testing to ensure quality of new software releases
  • Support User Acceptance Testing (UAT) including development of scripts and conducting UAT with end users
  • Work closely with the Project Manager, Developer, and client to design and create Classroom Training and Quick Reference Guides
  • Conduct Classroom Training
  • Create references and guides for end users as well as system administrators
  • Continually ensure client understands product updates
  • Understand the needs of the client and successfully link needs and solution
  • Understand client operations and translate to training requirements
  • Support Change Management processes and play pivotal support role for tool adoption
  • Support report generation and materials for meetings
  • Provide quality control reviews

  • A BA/BS degree in a related field
  • A minimum of 4 years of experience
  • Excellent presentation and communication skills in both written and oral form
  • Experience with ServiceNow
  • Familiarity with Agile methodologies
  • A fundamental understanding of ITSM or ITIL
  • Some background in application programming or COTS/GOTS software implementation
  • Developed problem-solving and analytical abilities
  • Experience with process and workflow modeling and business process engineering
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