ITSM Consultant – Cherwell Location:Remote with travel TechnoLava is currently seeking an experienced ITSM Consultant to work directly with one of our customers, providing in-depth technical planning, design and configuration of Cherwell.
The Senior Consultant will architect the solution and implement it to meet customer’s needs, own the customer account and drive toward customer success. The ideal candidate has ITIL ITSM Process Expertise and deep practical knowledge of ITSM tools and preferably 2-3 of experience with Cherwell. Understanding of IT Processes and methodology along with IT Operations Management (Monitoring, IT Service Management, Automation) will be the primary technical areas of focus.
Provide Design and Architecture expertise in terms of infrastructure requirements and software configurations
Deploy and configure Cherwell to meet client specifications
Adherence to functionality, quality, and schedule for Cherwell program including communication of deliverables
Create reports as needed for management and compliance
Mentoring and Knowledge Transfer to clients
Identify new opportunities to use the Cherwell tool
Testing, Identifying, and Correcting defects
Be the technical lead during the implementation of the project and become our customer’s trusted-advisor
Have knowledge of technology, products, processes, industry expertise to assess and educate customers on value of Cherwell and other ITSM solutions.
Desired Skills and Experience:
Experience and in depth understanding of ITIL
5+ years technical experience with ITSM tools (Cherwell and Micro Focus preferably)