ServiceNow Administrator

Location: Washington, DC
Date Posted: 11-15-2018
ServiceNow Administrator
Location: Washington D.C.

We have an opportunity for a ServiceNow Administrator to join our client's talented IT Services team. The successful candidate will be part of a team responsible for the maintenance and enhancement of the ServiceNow Platform and must be able to act with a sense of urgency and adapt to changing priorities.

Responsibilities:
  • Work closely with ServiceNow functional team to build requested items and tasks using workflows to manage processes from the customer to the fulfillment teams.
  • Fulfill Service Requests such as workstation moves, software installations and equipment configuration changes.
  • Develop, configure and improve core and custom applications.
  • Create Active Directory computer and user accounts.
  • Work directly with end users to resolve support issues within ServiceNow.
  • Create and configure Business Rules, UI Policies, UI Actions, Client Scripts and ACLs including advanced scripting of each.
  • Create and configure Notifications, UI pages, UI Macros, Script Includes, Formatters, etc. in ServiceNow.
  • Load, manipulate and maintain data between Service-now and other systems.
  • Documents, tracks and monitors all problems and requests to ensure a timely resolution.
 
Required Skills:
  • At least 1 years of installation experience as a ServiceNow system administrator, including ServiceNow IT service management (ITSM) experience
  • Strong leadership as well as oral and written communication skills are required.
  • Developed problem-solving and analytical abilities
  • Strong customer service and interpersonal skills
  • Excellent presentation & communication skills in both oral and written form
  • Must meet government eligibility requirements
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